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API change
Webhook · API change
Auth change
23 active
23 unresolved
23 still open
Partners hit 2+ / 30d
"summary": "Legacy auth:read scope removed in v2" "severity": "high" "impacted_scopes": ["auth", "tokens"] "migration_window_days": 30
- Assign migration guide to API team before next sprint
- Update partner documentation with v2 scope mapping
- Set 14-day reminder for follow-up outreach
How it works
One signal in. Every team informed.
Connect your stack once. opSentry handles the rest.
Inputs
opSentry
Identifies impact
Matches partners
Routes alerts
Who it's for
Built for every team that touches partners
One shared signal. No more chasing context or finding out from a support ticket.
- ▸Customer Success
- ▸Engineering
- ▸Partnerships
- ▸Acct Management
- ▸Support
- ▸Product
- ▸Dev Relations
- ▸Release Mgmt
- ▸Revenue Ops
- ▸Solutions Eng
- ▸Leadership
- ▸Platform & IT
Lost every week chasing engineering for status updates on changes that affect partners
Slack messages that go unanswered. Tickets with no context. Your CS team spending half their day being a human router.
Average time before a CS team learns a change broke a partner integration
By then the partner already filed a ticket, escalated to their exec, or quietly started evaluating your competition.
The average number of tools a CS manager checks just to answer "what's happening with this partner?"
GitHub. HubSpot. Slack. Email. None of them connected. All of them requiring a different login and a different mental model.
Cross-signal escalation
The problems that cost you a partner rarely start as one big alert.
They start as a few small ones — a release touched their integration, a support ticket's been sitting open, their API calls just started erroring. On their own each looks minor and slips through. opSentry connects the signals tied to the same partner and raises the priority automatically — so your team hears about it while there's still time to act, not after they've already escalated.
- Connects related signals across your tools into one partner story
- Automatically raises severity as signals stack — the accounts that need you rise to the top
- You reach out first, while the partner still has an open mind
Partner intelligence
One dashboard. Every partner. Every open issue. Right now.
Stop switching between tools to understand one partner situation. opSentry pulls GitHub changes, Jira issues, and HubSpot tickets into a single real-time view — organized by partner, sorted by severity, visible to your whole team.
- All impacted partners at a glance with severity and alert history
- AI-suggested action so every team knows what to do first
- Full resolution history — total transparency across the org
Auth scope deprecation — v2 migration required
GitHub push — auth scope change detected
Webhook retry policy changed
New optional field in /v2/partners
HubSpot intelligence
CS already knows why a ticket was opened before they read it.
When a partner reaches out, opSentry has already matched the ticket to the change that caused it — and drafted a response. Your CS team walks in with full context instead of scrambling. Engineering doesn't get pinged at all.
- Open HubSpot tickets auto-linked to the alert that caused them
- AI-drafted response ready to review and send
- Mark as handled — queue stays clean, nothing falls through
Northstar Bank — API auth breaking after recent update
Ticket Description
Our API calls are returning 401 errors since the latest release. Endpoints that worked last week are now failing. This is blocking our integration.
Why it's related
The API auth issues are linked to the recent deprecation of the legacy auth scope in this release.
Partner impact
Northstar Bank is experiencing an outage impacting 2,400 users and ~$12,000 daily cost.
Recommended response
Partner workspace
Map every partner. Track every stage. Keep every team aligned.
opSentry isn't just alerts — it's the full context layer for your partner operations. Know who's affected, where every partner is in the journey, and what your team said last.
Partner map
Onboarding board
Live impact per partner
Upload your partner catalog once. Every alert automatically cross-references scopes and flags which partners are affected — no manual checking.
Pipeline from Outreach to Live
Every new partner moves through a shared Kanban pipeline. Days-in-stage tracked automatically. Stuck partners surface without anyone having to ask.
Notes, handoffs, unread tracking
Leave notes on any partner card. Handoff records are created on every stage move. Unread badge fires per-user so nothing gets missed across the team.
Why this exists
Built by someone who watched this problem go unsolved
I kept watching the same thing happen: an engineer ships a change, three teams don't find out until a customer is already upset.Not because anyone was careless — because there was no system connecting what engineering shipped to what CS, Sales, and Partners needed to know. Every company I've seen does this manually, with Slack threads and hope. That's what opSentry is here to fix.
We're accepting a small number of design partners.
Design partners get the full product, a direct line to the founder, and real influence over what gets built. We ask for honest feedback and a few hours of your time — that's it.
- Free for the entire design partner period
- Direct access to the founder — not a support queue
- Your team's workflows shape what we build next
- Roadmap: Zendesk, Salesforce, automated API testing